Articles by Rosanne

What do You Want to Take With You into 2023?

As the New Year nears, the question I invite you to ask yourself is: What do you want to take with you into 2023? Visualize a suitcase – not...

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What do You Want to Take into 2022?

As the New Year nears, the question I invite you to ask yourself is, what do you want to take with you into 2022? Visualize a suitcase – not...

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Dialing Up Good Customer Service

An interview with Rosanne D’Ausilio, with Human Technologies Global, an industrial psychologist, who shares her strategies for getting help from that voice over the phone. As told to Tine...

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Communication is Not a 4-Letter Word

What four letter words do we mean? Here are four: Talk Chat Tell Blab Let’s look at ‘talk’ as an example. If I asked you, you could all talk...

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Are You Parenting or Managing Your Staff?

Experience shows me that people are parenting rather than managing their staff more times than I’d like to report.   Am I talking to you? Here are 5 reasons I...

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Don’t Stop Before the Miracle!

Have you ever thought about doing something other than what you’re doing, both on a professional and personal level?  And it got stuck at the ‘thought’ level? I went...

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