Articles by Rosanne
What do You Want to Take into 2021?
As the New Year nears, the question I invite you to ask yourself is, what do you want to take with you into 2021? Visualize a suitcase – not...
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Find Your Customer’s Why
Today’s competitive marketplace drives the need for higher levels of service while at the same time reducing costs. According to TARP’s “Understand Customer Behavior and Complaints” Report, for every...
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Come Fly With Me
What industry is ranked lower in customer satisfaction than the Internal Revenue Service? If you guessed the airline industry, you’d be right. The airline industry scored 63 (out of...
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Are You in Denial?
There’s a great line that says “Denial (Da Nile) is not a river in Egypt.” We all know how impactful the voice of the customer is and how equally...
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Common (or Not so Common) Decency
I want to share a poignant experience I had and then relate it to human interactions (which I also call customer service). Recently I visited Ground Zero for the...
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Bruce Belfiore, CEO, BenchmarkPortal.com
The leading edge never felt so smooth and understandable. Author, speaker, thought leader and coach, Dr Rosanne D’Ausilio brings her unique brand of service-oriented insight to her work. Rosanne chose the right name for her company: Human Technologies Global. She never forgets that people are at the heart of technical advancement and service excellence. Her professional integrity and perfectionist’s approach to problem solving have made her a resource people turn to for fresh thinking and practical solutions. She is seen by many as a Johnny Appleseed of best practices, spreading around her helpful hints, which grow and add value where they take root.
Matt Bacak, Frontier Marketing Intl, Atlanta GA
If you’re looking for someone with powerful information and strategies to help you, then Rosanne is the one you absolutely ‘MUST” listen to. Never in my life have I met someone so candid and full of such integrity. Thank you Rosanne, thank you for everything.
Clint Baxley, Entrepreneur, Orlando FL
Rosanne, my coach, has been an invaluable resource for moving me through several situations that required a new mindset I could not cultivate on my own. She helped me to transition to a life framework that was in a new class far in advance of my previous experience. She is the only one who I have found that has the breadth of knowledge necessary to deliver information that was needed in such a way as to match up with my current studies. Each of the sessions resulted in timely, useful information that I found myself recalling and using even after long periods of time had lapsed. Rosanne is in a class all by herself. I have studied in this field for decades and have not found anyone with her depth and command of applicable knowledge in self growth. Thanks for all your help.
Carl Senne – Real Estate Broker Owner, Chicago IL
Since mentoring with Dr Rosanne, my worth per hour has gone from averaging $300 per hour to over $500 per hour! Rosanne has shown me how to set boundaries for myself and helped me develop a business that services my life rather than being a slave to it.
RC – Los Angeles CA
By means of posing challenging questions to me, Rosanne has encouraged me to look hard at the fear-based assumptions I have acted upon and the stories I have made up about people, places and things – all to show that those assumptions and stories do not serve me well. Her work has moved me to create new, positive thinking that takes me from being stuck to on the road to real progress.