Articles by Rosanne

Are You Parenting or Managing Your Staff?

Experience shows me that people are parenting rather than managing their staff more times than I’d like to report.   Am I talking to you? Here are 5 reasons I...

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Don’t Stop Before the Miracle!

Have you ever thought about doing something other than what you’re doing, both on a professional and personal level?  And it got stuck at the ‘thought’ level? I went...

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To Be Coached or Not to Be Coached?

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What do You Want to Take into 2021?

As the New Year nears, the question I invite you to ask yourself is, what do you want to take with you into 2021? Visualize a suitcase – not...

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Find Your Customer’s Why

Today’s competitive marketplace drives the need for higher levels of service while at the same time reducing costs. According to TARP’s “Understand Customer Behavior and Complaints” Report, for every...

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Come Fly With Me

What industry is ranked lower in customer satisfaction than the Internal Revenue Service? If you guessed the airline industry, you’d be right. The airline industry scored 63 (out of...

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