Articles by Rosanne

Are You in Denial?

There’s a great line that says “Denial (Da Nile) is not a river in Egypt.” We all know how impactful the voice of the customer is and how equally...

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Common (or Not so Common) Decency

I want to share a  poignant experience I had and then relate it to human interactions (which I also call customer service). Recently I visited Ground Zero for the...

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