About Me
ROSANNE is an industrial psychologist, master business coach/consultant, trainer, best selling author, customer service expert, and President of Human Technologies Global, specializes in human performance management. Over the last 28 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings and executive/leadership coaching from middle management to CEO’s.
Known as ‘the champion for the human,’ she authors 15 best selling books: Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and the Human Experience, Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes a 32-card deck of cards)—motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips , Vol I and II, The Expert’s Guide to Customer Service, Vol I and II, 2 kindle and 3 paperback editions for Amazon, as well as her popular complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com
Read moreHow I Work
Services
Service industries have become the most important sector of our economy. Make no mistake; we are all in the service industry, regardless of whether we have a product or service. Increasing competition, change, diversity, customer sophistication, and consumer demands for superior customer service, all call for ways to reduce pressure on beleaguered employees, while at the same time raise job performance levels.
Our Services Include:
Consulting/Coaching
Customer service expert
Amazon bestselling author.
Published over 15 books.
Customer Service Trainings:
- Front Lines/Supervisors
- Train the Trainers
- Self directed programs
- Certification programs
Keynote Speaker
Books
Pain, Pumpernickel & Profound Forgiveness: A Daughter’s Story of her Punishing & Loving Relationship with her Father
An intimate and soul-searching chronicle of Rosanne’s transformation from seeing her father as a source of pain, hurt, and fear to embracing the healing power of compassion, generosity, and forgiveness.
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PC Mirrors
A recent independent study demonstrated an increase in success of sales training from between 6% and 16% in companies that use PC Mirrors.
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Customer Service and The Human Experience
One of the leading challenges for today’s managers is the training and motivating of excellent agents. While much attention has been focused on the technology and benefits of providing multiple channels or customer contact, little attention has been paid to handling the human part of the equation-training CSRs to field more than just telephone communications.
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Everyday Heroes
Everyday Heroes made it to #1 on Amazon in 9 hours! A Collection Of Motivational & Inspirational Stories written from the heart by authors from around the world. These experts came together to share their formulas for a wonderful life and great business, and I am proud to be one of the contributing authors.
Everyday Heroes made it to #1 on Amazon in 9 hours. My story is in the Inspiration and Motivation section(p. 123) called The Planting of the Seed .
We have a limited number of copies – so stop what you are doing and act now. Click here
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Customer Service Tips: How to Improve Customer Service, Part 1 of a Series
The preamble to the US Constitution begins, “we, the people…” I believe we, the people, are who make the difference.
I am not trying to impress you, but impress upon you, the impact you and your people have not only on the customer, but the bottom line as well.
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How to Kick Your Customer Service Up a Notch: 101 Insider Tips, Volume I and II
Tips are functional, achievable, and actionable. Through Rosanne’s professional quest to “humanize” customer service, she has gathered ideas from many sources, and shares them with us.
Articles by Rosanne
What do You Want to Take With You into 2023?
As the New Year nears, the question I invite you to ask yourself is: What do you want to take with you into 2023? Visualize a suitcase – not...
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What do You Want to Take into 2022?
As the New Year nears, the question I invite you to ask yourself is, what do you want to take with you into 2022? Visualize a suitcase – not...
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Dialing Up Good Customer Service
An interview with Rosanne D’Ausilio, with Human Technologies Global, an industrial psychologist, who shares her strategies for getting help from that voice over the phone. As told to Tine...
Read MoreCommunication is Not a 4-Letter Word
What four letter words do we mean? Here are four: Talk Chat Tell Blab Let’s look at ‘talk’ as an example. If I asked you, you could all talk...
Read MoreAre You Parenting or Managing Your Staff?
Experience shows me that people are parenting rather than managing their staff more times than I’d like to report. Am I talking to you? Here are 5 reasons I...
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Don’t Stop Before the Miracle!
Have you ever thought about doing something other than what you’re doing, both on a professional and personal level? And it got stuck at the ‘thought’ level? I went...
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Testimonial
What Our Clients Say About Us
Bruce Belfiore, CEO, BenchmarkPortal.com
The leading edge never felt so smooth and understandable. Author, speaker, thought leader and coach, Dr Rosanne D’Ausilio brings her unique brand of service-oriented insight to her work. Rosanne chose the right name for her company: Human Technologies Global. She never forgets that people are at the heart of technical advancement and service excellence. Her professional integrity and perfectionist’s approach to problem solving have made her a resource people turn to for fresh thinking and practical solutions. She is seen by many as a Johnny Appleseed of best practices, spreading around her helpful hints, which grow and add value where they take root.
Matt Bacak, Frontier Marketing Intl, Atlanta GA
If you’re looking for someone with powerful information and strategies to help you, then Rosanne is the one you absolutely ‘MUST” listen to. Never in my life have I met someone so candid and full of such integrity. Thank you Rosanne, thank you for everything.
Clint Baxley, Entrepreneur, Orlando FL
Rosanne, my coach, has been an invaluable resource for moving me through several situations that required a new mindset I could not cultivate on my own. She helped me to transition to a life framework that was in a new class far in advance of my previous experience. She is the only one who I have found that has the breadth of knowledge necessary to deliver information that was needed in such a way as to match up with my current studies. Each of the sessions resulted in timely, useful information that I found myself recalling and using even after long periods of time had lapsed. Rosanne is in a class all by herself. I have studied in this field for decades and have not found anyone with her depth and command of applicable knowledge in self growth. Thanks for all your help.
Carl Senne – Real Estate Broker Owner, Chicago IL
Since mentoring with Dr Rosanne, my worth per hour has gone from averaging $300 per hour to over $500 per hour! Rosanne has shown me how to set boundaries for myself and helped me develop a business that services my life rather than being a slave to it.
RC – Los Angeles CA
By means of posing challenging questions to me, Rosanne has encouraged me to look hard at the fear-based assumptions I have acted upon and the stories I have made up about people, places and things – all to show that those assumptions and stories do not serve me well. Her work has moved me to create new, positive thinking that takes me from being stuck to on the road to real progress.