Dear Subscriber,

Below is an article on The Expert’s Guide to Customer Service.

In today’s economy, one key element for surviving is excellent customer service, points out Rosanne D’Ausilio, PhD,an industrial psychologist and president of Human Technologies Global, which provides customer service skills trainings and executive/leadership coaching. Today’s marketplace is a huge opportunity, she says, for firms to significantly improve their customer service, and in doing so stand out among their competitors.

To help companies accomplish just that D’Ausilio has written The Expert’s Guide on Customer Service, Vol I is a handy robust report consisting of 27 articles in 64 pages.

This guide is the latest in a stream of helpful and popular books from D’Ausilio. She is also author of Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and the Human Experience, How to Kick Your Customer Service Up a Notch: Volume I and II, and Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (which includes 32-card deck). She is a Certified Call Center Benchmarking Auditor through Purdue University’s Center for Customer Driven Quality and has spoken at and has been well-received at many contact center conferences.

The new book is affordable, at $19.97, and downloadable: no shipping/handling.. The information and advice can be put to work as soon as it shows up on-screen and/or off the printer.

“We just did a survey of over 17,000 customer care people and the overwhelming response was for articles, and at the same time they were reporting limited or nonexistent budgets at this time,” explains D’Ausilio. “We heard and we listened.  We created the Expert’s Guide to Customer Service in response. But instead of charging an arm and a leg, we have made them reasonable, accessible, and easily available.”

We are pleased to announce our offer of Volume I and Volume II at a special price.  To learn more go here now


Rosanne D’Ausilio, Ph.D.
President – Human Technologies Global Inc
3405 Morgan Drive – Carmel, NY 10512
845/222-2455 fax 928/223-6165

PS  This is a limited time offer.  Don’t procrastinate.  Get your copies now here