Considered buying solo ads?

Dear Subscriber, If you’ve considered buying solo ads, you know it is about as safe as wandering into SHARK-infested waters… REJOICE! Millionaire marketer Matt Bacak is doing the nearly UNTHINKABLE… …revealing the REAL results from TONS of solo...

5 Ways to Build an Extraordinary Team Culture

Dear Subscriber, Follows is a clear article on how to create win win situations within your organizations. When your employees work together to achieve common goals, everyone wins–you, your business and your customers. Employee teams are one of the best ways to...

How To Give Feedback That Actually Inspires Improvement*

Dear Subscriber, Great specific tips follow. No, writing: “Get better or you’re fired” on a Post-it is not the answer. What’s it like to work without any feedback? To JetBlue chairman Joel Peterson, it’s like “driving a car with no...

Hate Happiness? Then Keep Eating Lunch At Your Desk*

Dear Subscriber, Are you one of those people who eat lunch at their desk? I must admit sometimes this is me.  Interesting article. By not taking lunch away from the office, you can ruin your productivity, your day, and your health. Now, where are we going to eat? When...

10 Things Employees Want More than a Raise*

Dear Subscriber, Another interesting article that doesn’t put money at the top of the list. Making big money is often less important to employees than satisfying these basic needs. Contrary to popular belief, employees value many things more than the amount of...

Don’t Stop Before the Miracle!

Dear Subscriber, Reminder.  Tomorrow night, October 1st, at 5 pm Pacific and 8 pm Eastern, I am being interviewed on the topic of Don’t Stop Before the Miracle on Weekly Strategies for Success at...

Three Differences Between Managers and Leaders*

Dear Subscriber, Great article on the distinctions between managers and leaders. A young manager accosted me the other day. “I’ve been reading all about leadership, have implemented several ideas, and think I’m doing a good job at leading my team....

What Successful People Do During Lunch*

Dear Subscriber, What do you do during lunch?  Read and see what the survey shows. Do you take your lunch break at your desk, staring blankly at your computer? You’re doing it wrong. Here are productivity-powering, energy-boosting tips for getting the most out...

Early Labor Day/End of Summer Sale

Dear Subscriber, Early Labor Day special for you – but you must hurry the time and quantity is limited.  We had a very successful early Summer, so we’re repeating this end of summer offer. What is it?  Volume I and II of How to Kick Your Customer Service Up A Notch...

Best Channel for Complaints and Customer Satisfaction

Dear Subscriber, New research by ContactBabel* reports that the telephone is still the channel that best handles complaints.  73% of respondents say if you have a complaint, call the business. Are you ready for the complaints?  Do you have the language/communication...