Due to a medical emergency (not me, the producer of the webinar), we have had to reschedule the following webinar to November 7th at 1 pm et:
First Call Resolution: Exceed Customer Expectations with Superior Service – Live Webinar November 7th at 1 pm ET.
For more information or to register go here right now.
First call resolution (one and done) is the #1 driver for customer satisfaction with best practices reported at 86%.
However, this means that 14% of your customers are contacting you more than once (or twice) to resolve their issues!
Repeat calls are costly not only to operations and the bottom line, but they negatively impact customer satisfaction.
Do you know what that costs you? Plug in your own numbers to our formula and find out..
For more information and to register go here right now. http://iccaevent.com/first_call_resolution2012.html
Don’t put it off. Only 1000 lines.
Note: Your entire team can be present for one enrollment fee!
Rosanne D’Ausilio, Ph.D.
President – Human Technologies Global Inc
3405 Morgan Drive – Carmel, NY 10512
845/222-2455 fax 928/223-6165
http://www.HumanTechTips.com – tips newsletter
http://www.drrosanne.com – blog
PS Register right now http://iccaevent.com/first_call_resolution2012.html
PPS If you have already registered, you will be receiving correspondence from the producer shortly.