My latest column on The Retention Factor for The National Networker is titled How to Define/Measure the Cost of Repeat Calls.

Read it here

http://thenationalnetworker.blogspot.com/2011/05/how-to-definemeasure-cost-of-repeat.html?utm_source=The+National+Networker+Companies+List&utm_campaign=ed18717cb6-The_National_Networker_Newsletter_6_20-26_11&utm_medium=email

Your comments and feedback is always welcomed and appreciated.

Regards

Rosanne D’Ausilio, PhD

Customer Service Expert