We are pleased to inform you that another live webinar: Communication Is Not A 4-Letter Word! How to Establish Relationship with Your Customers by Rosanne D’Ausilio, PhD, Customer Service Expert, will be on July 28th at 1 pm ET More here. http://iccaevent.com/communication.html
Here’s what it’s all about…Poor communication is the single most frequently reported major source of frustration in companies today. Since you and I spend approximately 80% of our day communicating, the impact of this is profound and far reaching. What is the distinction between communication and talk? How do you imbibe information? How does your customer? Are you ‘in synch with’ or ‘on the same page as’ your customer (both external and internal)? How do you listen? Are you reactive or pro-active? Or, do you even listen? Do you make requests in such a way that people make commitments to honor those requests?
In today’s economic climate and competitive environment, there is little difference between quality products and/or services or none of us would be in business any longer. What distinguishes one company from another is its relationship with the customer. And who has that awesome responsibility? Each and every person who has contact with a current, potential, or new customer in that ‘moment of truth.’
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If you have any questions, don’t hesitate to contact me.
Mark your calendars and be sure to attend.
Rosanne D’Ausilio, Ph.D.
President – Human Technologies Global Inc
3405 Morgan Drive – Carmel, NY 10512
845/228-6165 fax 928/223-6165
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