Dear Subscriber,

International Call Center Academy (ICCA) has just released the On Demand DVD from the webinar Communication is Not a 4-Letter Word! How to Establish Relationship with Your Customer presented by Rosanne D’Ausilio, PhD.

If you were locked out of the live seminar, here’s your opportunity to get the DVD and listen at your convenience.  And, of course, all viewers will receive a copy of the Power Point slides.

There is a short clip so you can get a sense of the presentation.  Go here now

Let me know if you have any questions, or if there is any way we can be of service.


Rosanne D’Ausilio, Ph.D.
President – Human Technologies Global Inc
3405 Morgan Drive – Carmel, NY 10512
845/228-6165 fax 928/223-6165 – tips newsletter – blog

PS  Don’t delay.  Order your copy today at