Human Tech Tips Just Hit #325

Who knew when we started our ‘tips’ newsletter on How to Kick Customer Service Up A Notch that it would be so successful. Two books later and now wwe are at #325. To learn more about us go to www.human-technologies.com To read about the latest edition of...

Can You Hear Me Now?

Do you notice that the longer it takes to solve a problem, the more likely it is to be escalated? And the more likely it is escalated, the more likely it could go from the private to the public domain. Today Social Networks have afforded customers a one-to-many...

The Retention Factor: What is Good Customer Service

I just became a writer for, and they featured my article named above in, The National Networker at http://thenationalnetworker.blogspot.com/2009/11/retention-factor-what-is-great-customer.html Always welcome feedback, comments, etc.

How Do You Motivate?

Just watched a great 18 minute video on motivation.  Very well presented touching on extrinsic vs intrinsic values, left and right brain, what works and what doesn’t and facts to back it up. http://www.ted.com/talks/dan_pink_on_motivation.html Extrinsic vs...

We just hit #280!

We just completed tip #280–that means the 280th tip on How to Kick Your Customer Service Up A Notch–a popular, complimentary tips newsletter at http://www.HumanTechTips.com by Rosanne D’Ausilio, PhD, customer service expert. Sometimes I sit at the...

I’m Interviewed on MindYourBiz

On Friday, July 17th, at 12:00 Noon Eastern Standard Time I am being interviewed (about 15 minutes) on the radio show Mind Your BiZness…an EduTaining Show for Business Minded People at http://www.mindyourbizness.com/ on How to Kick Up Your Customer Service. If...

Article to Video

I’ve just put one of my articles into a video.  You can see it here at Facebook...

Invest, Invest, Invest…In Your People

While the economy, the political environment, and uncertainty loom in our faces, when we focus on this situation or set of circumstances, usually what comes up is fear.  However, if you focus on the fear, the fear expands.   At the same time, we are encouraged to...

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