The Unexpected High Cost of a Bad Hire*

Dear Subscriber, Following is an article of interest, although I think the cost is lower than what it is in most industries.  However, good advice. In the course of running my own businesses for more than two decades, I’ve done my fair share of hiring. And I can tell...

Training’s Impact on Turnover

Dear Subscriber, One of my articles has been published for the January/February edition of Connection Magazine at http://connectionsmagazine.com/articles/2013/training-impacts-turnover.html Let me know if you have any questions, or if there is any way we can be of...

First Call: October 4th Webinar

Dear Subscriber, First Call Resolution:  Exceed Customer Expectations with Superior Service – Live Webinar October 4th 1 pm ET. For information and to register go here right now. http://iccaevent.com/first_call_resolution2012.html First call resolution (one and...

How to Kick Your Customer Service Up A Notch!

Dear Subscriber, How to Kick Your Customer Service Up A Notch! our popular complimentry tips newsletter just hit Tip #410. Sign up for your tips at www.HumanTechTips.com Regards, Rosanne D’Ausilio, PhD Customer Service...

The Expert’s Guide to Customer Service, Vol I and II

Dear Subscriber, Below is an article on The Expert’s Guide to Customer Service. In today’s economy, one key element for surviving is excellent customer service, points out Rosanne D’Ausilio, PhD,an industrial psychologist and president of Human Technologies...

One Week to FCR Webinar

Dear Subscriber, One weeks to our: Live Webinar May 19th 1 pm ET.  First Call Resolution: How to Define and Measure Have you registered yet? Go here right now. http://www.iccaevent.com/first_call_resolution.html First Call Resolution is your first step towards...