7 Ways to Keep Employees Happy*

Dear Subscriber, MARRIOT HOTELS AND SOUTHWEST AIRLINES KNOW THAT KEEPING THEIR EMPLOYEES HAPPY AND MOTIVATED IS HOW TO KEEP THEIR CUSTOMERS SATISFIED. HERE’S WHAT YOU CAN LEARN FROM THEM. The secret to employee retention doesn’t have to be a mystery. A...

Are You Parenting or Managing your Staff?

Dear Subscriber, Quick reminder that I’m the guest speaker on CallTalkTV. Wednesday, January 15th Are You Parenting or Managing Your Staff? Join Bruce Belfiore for this episode of CallTalk, focusing on Parenting or Managing your Staff.  Bruce will be talking with Dr....

A Great Lesson On Stress

Dear Subscriber, Many lessons in this yet I don’t know who the author is.  It came to me anonymously.  Enjoy. A young  lady confidently walked around the room while leading and explaining  stress management to an audience with a raised glass of water. Everyone ...

5 Ways to Build an Extraordinary Team Culture

Dear Subscriber, Follows is a clear article on how to create win win situations within your organizations. When your employees work together to achieve common goals, everyone wins–you, your business and your customers. Employee teams are one of the best ways to...

Hate Happiness? Then Keep Eating Lunch At Your Desk*

Dear Subscriber, Are you one of those people who eat lunch at their desk? I must admit sometimes this is me.  Interesting article. By not taking lunch away from the office, you can ruin your productivity, your day, and your health. Now, where are we going to eat? When...

10 Things Employees Want More than a Raise*

Dear Subscriber, Another interesting article that doesn’t put money at the top of the list. Making big money is often less important to employees than satisfying these basic needs. Contrary to popular belief, employees value many things more than the amount of...

Three Differences Between Managers and Leaders*

Dear Subscriber, Great article on the distinctions between managers and leaders. A young manager accosted me the other day. “I’ve been reading all about leadership, have implemented several ideas, and think I’m doing a good job at leading my team....

What Successful People Do During Lunch*

Dear Subscriber, What do you do during lunch?  Read and see what the survey shows. Do you take your lunch break at your desk, staring blankly at your computer? You’re doing it wrong. Here are productivity-powering, energy-boosting tips for getting the most out...

Early Labor Day/End of Summer Sale

Dear Subscriber, Early Labor Day special for you – but you must hurry the time and quantity is limited.  We had a very successful early Summer, so we’re repeating this end of summer offer. What is it?  Volume I and II of How to Kick Your Customer Service Up A Notch...

Best Channel for Complaints and Customer Satisfaction

Dear Subscriber, New research by ContactBabel* reports that the telephone is still the channel that best handles complaints.  73% of respondents say if you have a complaint, call the business. Are you ready for the complaints?  Do you have the language/communication...