New research by ContactBabel* reports that the telephone is still the channel that best handles complaints. 73% of respondents say if you have a complaint, call the business.
Are you ready for the complaints? Do you have the language/communication skills necessary to diffuse upset?
Sometimes one liners are the best:
Do you want to say anything else before I respond?
Is there more?
If that were my experience, I’d feel the same way you do.
Thanks so much for calling. My name is Rosanne and we are going to get to the bottom of this together.
If you have questions, comments, feedback, or topics you’d like
covered, please continue to email me at email@example.com
Rosanne D’Ausilio, Ph.D.
Best Selling Author, Consultant, Master Trainer
www.HumanTechTips, a division of
Human Technologies Global, Inc.
“champions for the human”