Dear Subscriber,

Another reminder, Communication Is Not A 4-Letter Word! How to Establish Relationship with Your Customers by Rosanne D’Ausilio, PhD, Customer Service Expert, will be live again on Thursday, October 13th, at 1 pm ET  More here. Many people were prevented from attending as registration closed at 1000.  If you missed out, here’s your chance.

What’s it all about?  Poor communication is the single most frequently reported major source of frustration in companies today.  Since you and I spend approximately 80% of our day communicating, the impact of this is profound and far reaching.

If you have any questions, don’t hesitate to contact me.

Mark your calendars for October 13th and be sure to attend.


Rosanne D’Ausilio, Ph.D.

President – Human Technologies Global Inc

3405 Morgan Drive – Carmel, NY 10512

845/222-2455 fax 928/223-6165

PS Sign up for you and your team comes for free at