76 Low Cost Strategies that Small Businesses Can Implement to Super-Charge Growth
Check out Mine which is #7– Write, Write, Write!
at http://tinyurl.com/32n59tv
Comments always welcome.
Regards
Rosanne D’Ausilio, PhD
76 Low Cost Strategies that Small Businesses Can Implement to Super-Charge Growth
Check out Mine which is #7– Write, Write, Write!
at http://tinyurl.com/32n59tv
Comments always welcome.
Regards
Rosanne D’Ausilio, PhD
How to Leverage Customer Service to Increase Sales and Customer Loyalty.
I’m being interviewed on a teleseminar on Wednesday, Sept 15th at 1 pm EST.
We all know that customer service plays:
Is there a role for customer service even before the selling cycle begins? What might that be? How do we offer service to people we haven’t met and build a personal relationship that will lead first to a sale and then to a testimonial from a raving fan?
How do you leverage what you know about customer service to drive sales and increase customer commitment?
Please participate in the Customer Service Assessment so we can include your requests/requirements. The purpose of this assessment is to gain an understanding of your customer service challenges and gain insight to how we can help you leverage the delivery of customer service in order to increase your sales. The assessment will only take you about 5 – 10 minutes to complete. Enjoy! . Do it now or just sign up for the teleseminar at http://tinyurl.com/3xtnvjh
Regards,
Rosanne D’Ausilio, Ph.D.
Consultant, Master Trainer, Best Selling Author
President – Human Technologies Global Inc
3405 Morgan Drive – Carmel, NY 10512
845/228-6165 – fax 775/206-0290
http://www.human-technologies.com
http://www.customer-service-expert.com
PS Check this out right now right here at http://tinyurl.com/3xtnvjh
PPS If someone else at your organization should receive this, please forward it directly to them or share this with them.
If you have any questions or comments, please do so below.
This is in a popular Carol Roth blog. I’m #34.
http://tinyurl.com/298r5dz
Always interested in comments, feedback, etc.
Regards
Dear Subscriber,
This month’s article on The National Networker can be found at http://thenationalnetworker.blogspot.com/2010/02/retention-factor-whale-watching-and.html
Enjoy and do leave comments, questions, or feedback. We love to hear from you.
Regards
Rosanne D’Ausilio PhD
Have you ever written and sent an email in haste?
Have you ever sent an email without reading it over first?
Have you ever sent an email when you’re angry? And been sorry for it after?
When there is sensitive information , what is your process before pushing ‘send?’
Here are 4 suggestions:
1) Print out the email and read it out loud
2) Read the email to another person and get feedback re your intent
3) Send it to yourself first, and if it reads OK, then send it to the original person
4) Save it as a draft and look at it 30 minutes later
5) Doublecheck that you have
a. answered all the questions asked
b. attached a document if you said you were going to
c. said exactly what you wanted to say
d. have an opening and a close
The written word lasts longer than the longest memory. You want to be careful what you put in writing—to be sure it’s not misunderstood, misconstrued, or misinterpreted.
ROSANNE D’AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Also offered is agent and facilitator university certification through Purdue University’s Center for Customer Driven Quality.
Known as ‘the practical champion of the human,’ she authors best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes a 32-card deck of cards)—motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips , How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips (http://www.customer-service-expert.com), and The Expert’s Guide to Customer Service (http://www.customer-service-expert.com/report.htm) as well as her popular complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com
Rosanne is also a Certified Call Center Benchmarking Auditor through Purdue University’s Center for Customer Driven Quality. This certification training focuses on the access and use of key performance data to help better understand benchmarking results so as to advise on practical solutions for improvement.
For 10 years prior to starting her own organization, Rosanne had responsibility for marketing, budgeting, promoting and ultimately producing domestic and international computerized trade shows in the US, London, Belgium, and Frankfurt. She inaugurated, created, trained and directed a telemarketing on-site staff and was one of the first 150 people to attain CMP (Certified Meeting Professional) certification.
She is a columnist for TMCnet.com, Ask the Expert at supportindustry.com, and The National Networker. She represents the human element on the Advisory Board of an Italian software company, authors numerous articles for industry newsletters, and is a much sought after dynamic, vibrant, internationally prominent keynote speaker.
I’d love your opinion. Please leave me a comment or email me rosanne@human-technologies.com
From Wikipedia…The process which enables one to gain power, authority and influence over others, institutions or society. Empowerment is probably the totality of the following or similar capabilities:
In short, empowerment is the process that allows one to gain the knowledge, skill-sets and attitude needed to cope with the changing world and the circumstances in which one lives.
Empower your people such that they can take care of customers in one interaction or transaction. Why?
Empowerment:
I’ve written about Zappos previously. They were recently on the front page of INC Magazine (May 2009), and their people have complete empowerment, with no restrictions, but rather, encouragement to take great care of customers, before, during and after the sale. And they do go above and beyond.
Don’t give lip service to this concept of empowerment. Make sure your feet follow your mouth!
What also impressed me is that Zappos does not track call times or require their people to read from scripts. “It’s all about P-E-C: Personal Emotional Connection with the customer…”
I couldn’t have said it better myself. As I’ve put forth many times…what separates you from your competition is not your product or service, but rather, your relationship with your customer.
Just when I think Rich Schefren and Jay Abraham have topped themselves, they go and do something even more amazing…Go here to see what I’m talking about (you’re going to freak–I know I did)…
https://schefren.infusionsoft.com/go/loemo/drrosann/Yeah, you read that right. More than 50 of the world’s most brilliant business and marketing
minds. I’m sure you recognize many of them. All in one place. And all ready to help you achieve the success of your dreams.
For six unforgettable weeks, you’ll sit at the feet of the masters in a series of intimate panel
settings, listening intently as they reveal their most closely hidden secrets for building a mega-
profitable business.
Seriously–this “Group Think Tank” process has the capability to increase your profits by up to
1,000%–or more–before the year is over.
And the best part about it? The COST.
Because, well….there is NONE.
https://schefren.infusionsoft.com/go/loemo/drrosann/That’s right–you can get six weeks of in-depth mastermind training from the foremost experts on marketing and business building…for no charge.
But you gotta hurry. Rich and Jay are only allowing a certain number of people inside. And
since the entire industry is buzzing about this, those spots will fill up in a heartbeat.
So go here NOW and grab yours.
https://schefren.infusionsoft.com/go/loemo/drrosann/I’ll see you there…
Rosanne D’Ausilio, Ph.D.
President – Human Technologies Global Inc
3405 Morgan Drive – Carmel, NY 10512
845/228-6165 fax 928/223-6165
rosanne@human-technologies.com
http://www.HumanTechTips.com
http://www.customer-service-expert.com/report.htmP.S. I’m only scratching the surface on what you’ll get with “The League of Extraordinary
Minds”…
There’s TONS of powerful information inside, including:
- How to successfully deal with skeptical/apprehensive prospects and buyers…
- How to instantly build granite-like trust and credibility…
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- How to make your sales efforts 75% more successful…
- Critical Keys to direct marketing success…
- How to persuade different personality types to buy from you…
- The formula for becoming the ultimate entrepreneur…
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And on and on and on.
But you gotta go here right now to grab Rich and Jay’s no-charge special offer.
Can you say NO BRAINER?