Three Differences Between Managers and Leaders*

Dear Subscriber, Great article on the distinctions between managers and leaders. A young manager accosted me the other day. “I’ve been reading all about leadership, have implemented several ideas, and think I’m doing a good job at leading my team....

What Successful People Do During Lunch*

Dear Subscriber, What do you do during lunch?  Read and see what the survey shows. Do you take your lunch break at your desk, staring blankly at your computer? You’re doing it wrong. Here are productivity-powering, energy-boosting tips for getting the most out...

Early Labor Day/End of Summer Sale

Dear Subscriber, Early Labor Day special for you – but you must hurry the time and quantity is limited.  We had a very successful early Summer, so we’re repeating this end of summer offer. What is it?  Volume I and II of How to Kick Your Customer Service Up A Notch...

Best Channel for Complaints and Customer Satisfaction

Dear Subscriber, New research by ContactBabel* reports that the telephone is still the channel that best handles complaints.  73% of respondents say if you have a complaint, call the business. Are you ready for the complaints?  Do you have the language/communication...