What it Really Takes to Succeed*

Dear Subscriber, The following article by Jack and Suzy Welch hits the nail on the head for me.  Read on. The modern marketplace demands that people possess a wide range of skills. But what core qualities are truly essential to career advancement, regardless of...

5 Customer Service Statistics Impacting Your Bottom Line

Dear Subscriber, Even in a negative economy, customer experience is a high priority for consumers, with 60% often or always paying more for a better experience.1 86% of consumers quit doing business with a company because of a bad customer experience, up from 59% 4...

6 Reasons Why You Hire the Wrong People*

Dear Subscriber, Great information in this article: No business can afford to make hiring mistakes–especially the mistakes that come up again and again. Hiring the right people is critical for any business, and that’s especially true for a small company...