The Simple Lessons Restaurants Teach Us About Making Clients Happy*

Dear Subscriber, The following article has more to do than just with restaurants: Someone once told me that my job as a brand strategist was much like service at a restaurant–you only notice it when it’s bad. I take issue with this on a couple of levels. First,...

Still time to Register

Dear Subscriber, Start the year off right.  Take care of your employees so they can take great care of your customers. First Call Resolution:  Exceed Customer Expectations with Superior Service – Live Webinar January 23, 2013 For more information and/or to...

Webinar Alert

Dear Subscriber, Start 2013 off right.  Take care of your employees so they can take great care of your customers. First Call Resolution:  Exceed Customer Expectations with Superior Service – Live Webinar January 23, 2013 For more information and/or to register...

Training’s Impact on Turnover

Dear Subscriber, One of my articles has been published for the January/February edition of Connection Magazine at http://connectionsmagazine.com/articles/2013/training-impacts-turnover.html Let me know if you have any questions, or if there is any way we can be of...

Be Pro-Active in 2013

Dear Subscriber, Start the New Year off right.  Take care of your employees so they can take great care of your customers. First Call Resolution:  Exceed Customer Expectations with Superior Service – Live Webinar January 23, 2013 For more information and/or to...