Leading Through the Power of Persuasion*

Dear Subscriber, Interesting article with detailed steps to take: Sweeping people up into an idea is a wonderful experience, and the best leaders use six tools to do that effectively. Charlotte Beers, former CEO of Ogilvy & Mather, reveals compelling ways to get...

Six Steps to Troubleshooting Your Life*

Dear Subscriber, Great article and analogy: Troubleshooting is an effective way to fix technical problems–but more importantly, you can apply the same techniques to your career and colleagues as well. What do you do when your computer won’t connect to the...

Webinar Rescheduled

Dear Subscriber, Due to the devastation of the storm in the US, we have rescheduled the following webinar to January 23rd at 1:00 pm ET. First Call Resolution:  Exceed Customer Expectations with Superior Service – Live Webinar January 23, 2013 For more...

Exciting New Partnership

Dear Subscriber, We are proud to announce that we have recently become a partner of METV, the world’s most advanced training program in Micro Expressions.  These are the people that accurately predicted the outcome of the election. Micro Expressions are very short...