The Secret Phrase That Sparks Creative Solutions*

Dear Subscriber, Tim Brown writes: I spoke with writer Warren Berger recently for his Harvard Business Review post on “the secret phrase top innovators use.” What’s the phrase? Three words: How Might We. Within this deceptively simple phrase each...

Webinar November 7th 1 PM ET

Dear Subscriber, First Call Resolution:  Exceed Customer Expectations with Superior Service – Live Webinar November 7th 1 pm ET. In case you didn’t receive this…Have you registered yet? For information and to register go here right now....

What Happens When Super-Powered Customers Meet Smart Touchpoints*

Dear Subscriber, Great article on customers and touchpoints: If you are really lucky, you work for a company that has both these things going for it: your customers are embracing their new superpowers, and your company is responding with a growing collection of smart...

8 Signs You’ve Found Your Life’s Work*

Dear Subscriber, Interesting article by Amber Rae in Fast Magazine follows: Wondering if the job you have now is “the one”–or just another stop on the way to something more fulfilling? Check out this list to know whether it’s time to settle in...

Webinar November 7th at 1 pm et

Dear Subscriber, First Call Resolution:  Exceed Customer Expectations with Superior Service – Live Webinar November 7th at 1 pm ET. For more information or to register go here right now. http://iccaevent.com/first_call_resolution2012.html Attend and learn: How...

This Is The Biggest Reason Talented Young Employees Quit Their Jobs*

Dear Subscriber, Following is a  blog  by Annie Murphy Paul, The Brilliant Blog* which is right on in my book! The biggest reason young, talented workers leave for new jobs? They’re not learning enough, writes Diane Stafford of the Kansas City Star: “Hirers often...

Medical Emergency, Webinar Rescheduled

Dear Subscriber, Due to a medical emergency (not me, the producer of the webinar), we have had to reschedule the following webinar to November 7th at 1 pm et: First Call Resolution:  Exceed Customer Expectations with Superior Service – Live Webinar November 7th...