To inspire others, it’s how you do it that counts

Dear Subscriber, Following is a great article by Dov Seidman, author of “HOW: Why HOW We Do Anything Means Everything” (Special to CNN, May 3, 2012 — Updated 1021 GMT (1821 HKT)* Successful sports coaches show behavior is not a defensive tactic, says...

Nine Things Successful People Do Differently

Dear Subscriber, There is a great blog post by Heidi Grant Halvorson, PhD at http://blogs.hbr.org/cs/2011/02/nine_things_successful_people.html?goback=.gde_1910848_member_117960543 Enjoy. Regards Rosanne D’Ausilio, PhD Customer Service...

The 2012 (Sad) State of Customer Service

Dear Subscriber, I have just completed the following article that I hope you find interesting and motivates you to take action. The state of customer service today is not good to put it mildly.  It doesn’t matter if it’s over the phone or on the web using self service...

What a 9-Year-Old Can Teach You About Selling

Dear Subscriber, Follows is a great article* by Tom Searcy.  Reminds me of K.I.S.S. – Keep It Super Simple. If you want your conversations to have a real impact, you need to simplify your message. I recently read a study that confirmed my suspicion that most...