Make Room at the Table for Your Customer*

Dear Subscriber, Following is an article by Don Peppers that I found most interesting,and couldn’t agree with more: Do your customers really trust your company? Ask yourself: If you were the customer, would you trust your company? A few years ago I was hired to...

Destress Your Life in 10 Easy Steps*

Dear Subscriber, The following article by Danny Penman and Mark Williams, authors of “Mindfulness: An Eight Week Plan for Finding Peace in a Frantic World.”  was a Special to CNN – January 17, 2012 My favorites are Day 1, Day 7, and Day 9. (CNN)...

Become More Optimistic: 6 Smart Tricks*

Dear Subscriber, I found the following article very interesting and useful (from Inc.com) by Geoffrey James, Feb 13, 2012: To acquire a more positive attitude, all you really need is a more powerful vocabulary. Try these linguistic shifts. Some people see the world...

The 5 Laws of Laughter*

Dear Subscriber, Following is a great article I thought you’d enjoy. Can you remember five letters? If you can, then you are well on your way to finding more humor, laughter and mirth in your daily Maalox moments. Those letters…   are you ready? –    are . . ....