Why Customer Service is the New Marketing

Dear Subscriber, Found this article in Forbes* interesting. Treat yours customers as if they were newspapers reporters; this is the new mantra for savvy companies of all sizes. As consumers, we’ve become disenchanted with advertising and marketing of all sorts, having...

February Specials

Dear Subscriber, Back by request and popular demand, for a combination of my birthday (February 17) and Valentine’s Day (Feb 14)…read on In today’s economy, one key element for surviving is excellent customer service. Today’s marketplace is a huge opportunity,...

Give Your Employees Unlimited Vacation Days*

Dear Subscriber, Following is an interesting read from INC Magazine by Joe Reynolds from January 5, 2012. Will it improve company culture? Sure. But can giving workers all the time off they want also increase their productivity? The 9 a.m.-to-5 p.m. workplace is...

7 Things Your Employees Will Never Tell You*

Dear Subscriber, This article by *Jeff Haden, from Jan 6, 2012, appeared in INC Magazine. What your employees won’t say could be what you most need to hear. Your employees have a lot of thoughts. Most of those thoughts they don’t share– especially with...

5 Best Practices to Improve Customer Service*

Dear Subscriber, Your whole enterprise depends on them … but if your front-line service people feel like they’re on the low end of the totem pole, your customers are going to feel that way, too. It is never too late to change that dynamic! I believe that...