One Week Left

Dear Subscriber, A gentle reminder that for one more week we have a special. In today’s economy, one key element for surviving is excellent customer service. Today’s marketplace is a huge opportunity, for firms to significantly improve their customer service,...

Happiness Linked to Longer Life*

Dear Subscriber, Pays to be happy.  Read this interesting article. Being happy doesn’t just improve the quality of your life. According to a new study, it may increase the quantity of your life as well. Older people were up to 35% less likely to die during the...

How to Kick Your Customer Service Up A Notch!

Dear Subscriber, How to Kick Your Customer Service Up A Notch! our popular complimentry tips newsletter just hit Tip #410. Sign up for your tips at www.HumanTechTips.com Regards, Rosanne D’Ausilio, PhD Customer Service...

How Successful Leaders Improve Their Team’s Performance*

Dear Subscriber, Leaders learn pretty early in their careers is that leadership is not about self-aggrandizement. It is more about enabling those around them and putting them into positions from which they can succeed. Key to that mindset is the ability to make others...

8 Things You Should Never Say to Customers

Dear Subscriber, This is from Jeff Haden September 13, 2011, Bnet.com Great customer relationships: Hard to establish, easy to ruin — especially when you say the wrong things. Here are eight things you should never say to customers (even if you would secretly love...

The Expert’s Guide to Customer Service, Vol I and II

Dear Subscriber, Below is an article on The Expert’s Guide to Customer Service. In today’s economy, one key element for surviving is excellent customer service, points out Rosanne D’Ausilio, PhD,an industrial psychologist and president of Human Technologies...

Four Destructive Myths Most Companies Still Live By

Dear Subscriber, The following is from HBR Blog Network November 1, 2011. Tony Schwartz,esident and CEO of The Energy Project Myth #1: Multitasking is critical in a world of infinite demand. This myth is based on the assumption that human beings are capable of doing...

Stop Making Decisions That Waste Time and Money

Dear Subscriber, Here is the Management Tip from the Harvard Business Review, October 4, 2011: Stop Making Decisions That Waste Time and Money Many managers rely on gut instinct to make important decisions, which often leads to poor results. On the contrary, when...

5 Best Practices to Improve Customer Service

Dear Subscriber, The next several blog posts are articles I found – and hope you do – interesting, useful and glad to have the topic being spoken to. http://www.customerthink.com/blog/5_best_practices_to_improve_customer_service Let me know if you have...