FCR: How to Define and Measure

Hi Just a short note to say how well the webinar was received. Watch for information on how you can still be privy to this. Coming soon… Regards

Courtesy Reminder

Courtesy reminder – Still time to register for Live Webinar May 19th 1 pm ET.  First Call Resolution: How to Define and Measure presented by Rosanne D’Ausilio, PhD, Customer Service Expert ...

One Week to FCR Webinar

Dear Subscriber, One weeks to our: Live Webinar May 19th 1 pm ET.  First Call Resolution: How to Define and Measure Have you registered yet? Go here right now. http://www.iccaevent.com/first_call_resolution.html First Call Resolution is your first step towards...