Are You A Satisfied or Dissatisfied Customer?

There is lots of talk today about taking customers from satisfied to loyal. That there isn’t much different in today’s competitive marketplace and the current economy between products and services. Customers are one click away from your competition. What...

The Influence Project Results

Thanks to all who voted for me on the Influence Project.  I’m third from the left, 4th row.  http://www.fastcompany.com/influence/ Over 32,000 participants. And here’s a link that speaks to the project itself...

42 of the Biggest Money Wasters in Business

Once again I am part of the  of the CarolRoth.com community contributors (I’m #1)  on the Biggest Money Wasters in Business http://bit.ly/9vLdEZ Let me know what you think. Regards Rosanne D’Ausilio, PhD Customer Service...

The Retention Factor: The Human Touch is Here to Stay

The Retention Factor: The Human Touch is Here to Stay is my latest column with The National Networker. Please find it here http://tinyurl.com/36nzure As always, we welcome comments, feedback, and topic suggestions. Regards Rosanne D’Ausilio, PhD Customer Service...