Can You Hear Me Now?

Do you notice that the longer it takes to solve a problem, the more likely it is to be escalated? And the more likely it is escalated, the more likely it could go from the private to the public domain. Today Social Networks have afforded customers a one-to-many...

Training’s Impact on Turnover

My latest column on Training’s Impact on Turnover in The National Networker is at Be sure to give us feedback, comments, questions. Regards, Rosanne D’Ausilio, PhD