The Retention Factor: What is Good Customer Service

I just became a writer for, and they featured my article named above in, The National Networker at http://thenationalnetworker.blogspot.com/2009/11/retention-factor-what-is-great-customer.html Always welcome feedback, comments, etc.

The Process of Empowerment

From Wikipedia‚ĶThe process which enables one to gain power, authority and influence over others, institutions or society. Empowerment is probably the totality of the following or similar capabilities: Having decision-making power of one’s own Having access to...

FCR – Again Revisited

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