Article to Video

I’ve just put one of my articles into a video.  You can see it here at Facebook...

Are You Shooting Yourself in the Foot?

In today’s economy, one key element for surviving is excellent customer service, points out Rosanne D’Ausilio, PhD, an industrial psychologist and president of Human Technologies Global, in her latest publication, The Expert’s Guide to Customer Service, a handy...

Hot off the Press

Our recent survey showed that most people were interested in articles.  It also reinforced how tight or non-existent budgets are at the moment.  Is this true for you too?   We heard you, we listened.  We have created the Expert’s Guide to Customer Service which is a...

Customer Service and Today’s Economy

Tom Peters is mostly associated with managing during bad economic times.  On his site (TomPeters.com) he recently wrote: “Instant, mindless cutting of R&D or training or salesforce travel in the face of a downturn is often counterproductive–or, rather,...