To Train or Not to Train

According to a recent survey recently conducted by Tealeaf, a leading customer experience management company, one key element to surviving an economic downturn is excellent customer service. This is a huge opportunity for companies (like yours) willing to...

What About This Economy?

Tom Peters is mostly associated with managing during bad economic times.  On his site (TomPeters.com) he recently wrote: “Instant, mindless cutting of R&D or training or salesforce travel in the face of a downturn is often counterproductive–or, rather,...