Train of Life

This poem really spoke to me and I decided to post it here.  Enjoy and I hope it makes a difference in your life – it already has in mine. Some folks ride the train of life Looking out the rear, Watching miles of life roll by, And marking every year. They sit in...

Are You Taking Care of Your Employees?

A recent NIOSH study report that   v     more than 50% of employees view job stress as a major problem in their lives – double from a decade ago v     $300 + billion in absenteeism, burnout, etc. – up from $200 = just 10 years ago according to the American Institute...

The Human Touch Will Never be Replaced

Historically, customer service was delivered over the phone or in person.  Customers didn’t have many choices, and switching to competitors was cumbersome.  Today, these methods are but two of the many possible points of entry for any given interaction. With all the...

Communiction Is Not a 4-Letter Word!

What four letter words do we mean? Here are a few: Talk Chat Tell Blab Let’s look at ‘talk’ as an example. If I asked you, you could all talk about almost anything at a moment’s notice. In the computer in our brain, we have lots of programs–what we...

Quality Customer Service Does Exist!

  I just had what I would consider an unusual customer service experience.  Why unusual?  Because it surprised me–it was a positive experience–and the person gave me more than I asked for.  This to me is the absolute definition of over deliver and under...